This is the first tea shop I’ve visited. After blabbing on Twitter about how nice it is to eat chili chocolate while sipping chocolate chai, I got a response saying that I absolutely had to try the Chocolate Chili Chai at David’s Tea. So I obliged. I decided to go to the location at Queen/Spadina. The woman who helped me was extremely patient and understanding. I told her that I was new to loose leaf teas and she helped me figure out what sort of teas I might like. After sniffing about 15 tins of tea, I finally settled on four. She gave me a bunch of little tips and hints along the way: certain teas are really good on the second steep, etc. And she knew her teas! At one point she said, “If you smell something and want a tea that’s a little sweeter, a little spicier, whatever, just let me know. I’m sure we have something like it”. Amazing. I left with an empty wallet and arms full of tea.
The second time I went in to visit David’s Tea, it was for Free Tea Day! The gentleman behind the counter was again, extremely helpful. But more importantly, completely honest. When I complained about my pincer being finicky, he told me that pincers aren’t really the best choice for steeping. He gave me a refund and tossed in a complimentary pincer, saying, “But if it breaks again, just don’t bring it back”. I bought some Glitter and Gold for myself (suggested by a friend) but was on the border for Fantasy Island. So he threw in about 10 grams of Fantasy Island free-of-charge, saying that if I like it, I could buy some next time ‘round. He’s a smart man, because guess what? Fantasy Island is now my new favourite. Definitely buying a tin of it this week!
Side note: I’ve spoken to a couple of tea lovers who frequent other David’s Tea locations in Toronto… It seems that amazing customer service is standard across the board!